Privacy Policy

Last Updated: February 8, 2025

MOBINUX LLC ("MOBINUX," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our mobile applications, or engage with our services (collectively, the "Services").

This Privacy Policy applies to all products and services offered by MOBINUX LLC, including our websites, web applications, mobile applications (iOS and Android), SaaS platforms, and any related services.

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we handle your personal data when you use any of our Services and tells you about your privacy rights and how the law protects you.

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Data We Collect

2.1 Personal Information

We may collect the following categories of personal information:

Identity Data: First name, last name, username or similar identifier, title, date of birth
Contact Data: Email address, telephone numbers, billing address, delivery address
Account Data: Username, password (encrypted), account preferences and settings
Financial Data: Payment card details, bank account information, billing history (processed through secure third-party payment processors)
Professional Data: Company name, job title, business information

2.2 Technical Data

When you access our Services, we automatically collect certain technical information:

Device Information: Hardware model, operating system and version, unique device identifiers (UDID, IMEI, advertising ID), device settings, screen resolution
Network Data: IP address, Internet service provider (ISP), browser type and version, time zone setting, Wi-Fi connection information
Usage Data: Pages visited, features used, actions taken, time spent on pages, referring URLs, access times and dates
Location Data: Approximate location based on IP address; precise location only with your explicit consent (applicable to mobile apps)
Diagnostic Data: Crash logs, performance data, error reports

2.3 Content Data

Information you actively provide through our Services:

Messages, feedback, and communications sent through our contact forms, support channels, or in-app messaging
Survey responses and feedback submissions
Content you upload, post, or share within our applications
Any other information you voluntarily provide to us

3. How We Collect Data

We collect your data through the following methods:

Direct Interactions: When you create an account, fill out forms, subscribe to services, contact us, or provide feedback
Automated Technologies: As you interact with our Services, we automatically collect Technical Data through cookies, server logs, web beacons, pixels, and similar technologies
Third-Party Sources: We may receive data from analytics providers (e.g., Google Analytics), advertising networks, social media platforms, payment processors, and publicly available sources
Mobile App SDKs: Our mobile applications may use software development kits (SDKs) from third-party service providers for analytics, crash reporting, and performance monitoring

4. How We Use Your Data

We use the information we collect for the following purposes:

4.1 Service Delivery

To provide, operate, and maintain our Services
To process and manage your account registration
To process transactions and send related billing information
To deliver customer support and respond to your requests
To personalize your experience and deliver content and features relevant to your interests

4.2 Communication

To send you updates, security alerts, and administrative messages
To communicate about products, services, offers, promotions, and events (with your consent where required)
To respond to your comments, questions, and requests
To send push notifications (mobile apps — you can disable this in device settings)

4.3 Improvement & Analytics

To monitor and analyze usage patterns and trends
To improve, test, and enhance our Services
To develop new products, services, and features
To conduct research and analysis for business planning purposes
To detect, investigate, and prevent fraudulent transactions and other illegal activities

4.4 Legal Compliance

To comply with applicable laws, regulations, and legal processes
To protect our rights, privacy, safety, or property, and/or that of our users or the public
To enforce our Terms of Service and other agreements

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary for the performance of a contract with you (e.g., providing our Services)
Consent: Where you have given explicit consent for specific processing activities (e.g., marketing emails, push notifications, precise location tracking)
Legitimate Interests: Processing necessary for our legitimate business interests, where those interests do not override your fundamental rights (e.g., fraud prevention, analytics, service improvement)
Legal Obligation: Processing necessary to comply with applicable laws and regulations

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We share data with third-party service providers who perform services on our behalf, including:

Cloud hosting and infrastructure providers (e.g., AWS, Google Cloud, Vercel)
Payment processors (e.g., Stripe, PayPal)
Email service providers for transactional and marketing communications
Analytics and performance monitoring services
Customer support tools and platforms

These providers are contractually obligated to use your data only as necessary to provide their services to us and are required to maintain the confidentiality and security of your information.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government agency, or law enforcement).

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or similar event, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

6.4 With Your Consent

We may share your data with other third parties when we have your explicit consent to do so.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small data files placed on your device when you visit a website. We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

7.2 Types of Cookies We Use

Essential Cookies: Required for the operation of our website. They enable core functionality such as security, session management, and accessibility. These cookies cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously (e.g., Google Analytics).
Functionality Cookies: Enable enhanced features and personalization, such as remembering your preferences and settings.
Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of advertising campaigns. These cookies may be set by third-party advertising networks.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services. Most web browsers allow you to:

View what cookies are stored and delete them individually
Block third-party cookies
Block all cookies from specific sites
Block all cookies from being set
Delete all cookies when you close your browser

8. Mobile Applications

This section specifically addresses data collection and usage within our mobile applications.

8.1 App Permissions

Our mobile applications may request access to certain features and data on your device. You can grant or revoke these permissions at any time through your device settings. Permissions may include:

Camera: To allow you to take photos, scan documents, or use QR code features within the app
Photo Library: To allow you to upload images from your device
Location Services: To provide location-based features and services. Precise location is only collected with your explicit opt-in consent
Push Notifications: To send you important updates, alerts, and promotional messages. You can disable this in your device settings at any time
Storage: To save files, cache data, and enable offline functionality
Contacts: Only if explicitly required by a specific app feature, and always with your consent
Microphone: Only if the app includes voice-related features, and always with your consent
Biometric Data: For authentication purposes (e.g., fingerprint, Face ID). Biometric data is processed locally on your device and is never transmitted to our servers

8.2 App Analytics & Crash Reporting

Our apps may collect diagnostic data to improve performance and stability, including:

App crash reports and error logs
Performance metrics (load times, memory usage, battery impact)
Feature usage statistics
App version and configuration information

This data is collected through industry-standard SDKs (such as Firebase Crashlytics, Sentry, or similar services) and is used solely for improving the quality and reliability of our applications.

8.3 In-App Purchases

If our applications offer in-app purchases or subscriptions, payment processing is handled by the respective app store (Apple App Store or Google Play Store). We do not directly collect or store your payment information for in-app purchases. We receive only transaction confirmation data from the app stores.

8.4 Advertising in Apps

Some of our free applications may display advertisements. We may use third-party advertising networks that collect device advertising identifiers (IDFA on iOS, GAID on Android) to serve personalized ads. You can opt out of personalized advertising through your device settings:

iOS: Settings → Privacy & Security → Tracking → disable "Allow Apps to Request to Track"
Android: Settings → Google → Ads → enable "Opt out of Ads Personalization"

8.5 Background Data Collection

Our applications do not collect data in the background unless explicitly required for a feature you have opted into (e.g., background location for navigation or real-time updates). You can control background activity through your device settings.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

Encryption of data in transit using TLS/SSL protocols
Encryption of sensitive data at rest using AES-256 or equivalent standards
Regular security assessments, penetration testing, and vulnerability scanning
Access controls and authentication mechanisms for internal systems
Employee training on data protection best practices
Secure development lifecycle practices (SDLC)
Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Specific retention periods include:

Account Data: Retained for the duration of your account and for 30 days after account deletion to allow for account recovery
Transaction Data: Retained for a minimum of 5 years for accounting and tax compliance purposes
Analytics Data: Retained for up to 26 months in aggregated, anonymized form
Communication Records: Customer support interactions are retained for up to 3 years
Marketing Data: Retained until you unsubscribe or withdraw consent

When data is no longer needed, it is securely deleted or anonymized so that it can no longer be associated with you.

11. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data under certain circumstances ("right to be forgotten")
Right to Restriction: Request restriction of processing of your personal data
Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format
Right to Object: Object to processing of your personal data based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated

To exercise any of these rights, please contact us at privacy@mobinux.com. We will respond to your request within 30 days.

11.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to delete personal information we have collected from you
The right to opt-out of the sale or sharing of your personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights
The right to limit use and disclosure of sensitive personal information

11.2 European Economic Area Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) as outlined above. Our legal basis for processing your data is described in Section 5. For GDPR-related inquiries, please contact our Data Protection team at privacy@mobinux.com.

12. Children's Privacy

Our Services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@mobinux.com so that we can take appropriate action.

For applications specifically designed for or accessible to children (if applicable), we comply with the Children's Online Privacy Protection Act (COPPA) and equivalent international regulations.

13. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal data outside of your jurisdiction, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Data Processing Agreements (DPAs) with our service providers
Compliance with applicable data transfer mechanisms and frameworks

14. Third-Party Links & Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit. Any information you provide to third-party sites is governed by their respective privacy policies, not ours.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page with an updated "Last Updated" date
Sending you an email notification (for material changes that affect how we process your data)
Displaying a prominent notice within our applications

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MOBINUX LLC
Data Protection Inquiries
Email: privacy@mobinux.com
General: contact@mobinux.com
Website: www.mobinux.com

We aim to respond to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex or you have made multiple requests.